Dear Valued Residential Customer (as of November 11th 2024), 

Instructions for JuiceBox Charger Users Transitioning from JuiceBox to the VoltiE App 

If you previously used a JuiceBox branded charger with the Enel X Way app, your charger is already registered and available in the new VoltiE app. Do not attempt to re-add your charger in the VoltiE app under a new account, as this may cause connectivity or functionality issues (error, "Charging point is already added"). Follow the steps below to access your charger seamlessly in the VoltiE app. 

Step-by-Step Guide 

1. Download the VoltiE App 

Visit the Apple App Store (for iOS) or Google Play Store (for Android). 

 Search for the VoltiE app and download it to your smartphone. 

Apple: https://apps.apple.com/sa/app/voltie-powerup/id6740828992 

Android: https://play.google.com/store/apps/details?id=us.voltie.consumer&hl=en-US  

 Note: Ensure you are downloading the official VoltiE app to manage your JuiceBox charger. 

 2. Open the VoltiE app. 

Use the same email address, select the “Forgot Password” option, and follow the prompts to reset it. 

Note: If the account’s associate email address or phone number is no longer the correct one, please contact VoltiE tech support as a verification message will need to be received. 

  3. Verify Your Charger 

Once logged in, your JuiceBox charger should automatically appear in the VoltiE app, as it was migrated from the JuiceBox system. 

Check the app’s main dashboard or charger management section to confirm your charger is listed.   

Verify the charger has a green dot next to the device name.   

Avoid Re-Adding Your Charger 

Important: Do not attempt to re-register or add your charger again in the VoltiE app (e.g., via the “Register New VoltiE Products” option). Doing so may cause errors, such as duplicate entries or loss of connectivity. 

If your charger does not appear, proceed to the troubleshooting steps outlined at https://voltie.us/support