If your Residential charger is not working at all—Removing it from wi-fi should make the charger default to Plug and Charge.   

 

Step 1: Power Cycle the Charger

  1. Locate the circuit breaker connected to your Charger.
  2. Switch the breaker OFF and wait for 10 seconds.
  3. Switch the breaker ON.  You have 3 minutes to sign on.
  4. Observe the charger’s indicator light. It should begin flashing blue.

 

Step 2: Connect to the Charger’s Wi-Fi

  1. Open your device’s Settings.
  2. Navigate to Wi-Fi settings.
  3. Locate and select Juice-Net 76F (Note: The letters/numbers may differ slightly).
    1. Android Users: Stay on this page and tap "Connect Only This Time".
    2. iOS Users: Ensure your device remains connected to the charger’s Wi-Fi.

 

Step 3: Access the Setup Page

  1. Open a web browser (Chrome, Safari, or Edge).
  2. In the address bar, type setup.com and press Enter.

 

Step 4: Configure the Charger’s Wi-Fi Connection

  1. Click Console on the left.  In the Console type set “wlan.ssid disable”  Then hit enter.  It will respond ‘set ok’ then you type “save” then enter  It will say ‘Success’ and then type “reboot” and enter. Do not type quotes.

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My Schedule a Charge is Not Working in the Juicebox App

    1. Most vehicles have the ability to schedule a charge from the vehicle.
    2. Remove the charger from the app and use the vehicle to schedule a charge.
Commercial Account FAQ

Please email commercial@voltie.us to contact technical support or reach out to your account manager directly for personalized support services. 

RMA Support is available for chargers purchased on or before December 2024, chargers purchased prior to this date are not covered by VoltiE warranty and must contact claimsagent@tplc-claims.com to receive RMA support from Enel-

Technical Support Request 

You're in the right place to get help with your VoltiE charger. To request support, simply fill out the Charger Support Request form on this page. Start by entering your charger’s serial number (found on the label attached to the unit), enter the model, and provide the installation address where the charger is located. Then, describe the issue you're experiencing—whether it's not charging, showing an error, or acting unexpectedly—and feel free to attach any relevant photos or screenshots to help us understand the problem.

Next, provide your name, and email address so our support team can contact you with updates or troubleshooting steps. Once all required fields are completed, click the Submit Request button. You’ll receive a confirmation email with a case number shortly after submitting. 

If your issue is urgent or if you need further assistance, please email support@voltie.us

We’re here to help get your charger back up and running.

Serial Number or UUID 
Ex: Juicebox 40, PowerUp 40 
Physical Address of the Charger 
Describe your problem in detail
Please provide your full name 
Separate email addresses with a comma.
Submit