Instructions for JuiceBox PowerUp! Charger Users Transitioning from Enel X Way to the VoltiE App

If you previously used a JuiceBox branded PowerUp! charger with the Enel X Way app, your charger is already registered and available in the new VoltiE app. Do not attempt to re-add your charger in the VoltiE app under a new account, as this may cause connectivity or functionality issues (error, "Charging point is already added") . Follow the steps below to access your charger seamlessly in the VoltiE app.

Step-by-Step Guide

1. Download the VoltiE App

Visit the Apple App Store (for iOS) or Google Play Store (for Android).

 Search for the VoltiE app and download it to your smartphone.

 Note: Ensure you are downloading the official VoltiE app to manage your JuiceBox charger.

 2. Open the VoltiE app.

Use the same email address, select the “Forgot Password” option and follow the prompts to reset it.

3. Verify Your Charger

Once logged in, your JuiceBox PowerUp! charger should automatically appear in the VoltiE app, as it was migrated from the Enel X Way system.

Check the app’s main dashboard or charger management section to confirm your charger is listed.  

Verify the charger has a green dot next to the device name.

Avoid Re-Adding Your Charger

Important: Do not attempt to re-register or add your charger again in the VoltiE app (e.g., via the “Register New VoltiE Products” option). Doing so may cause errors, such as duplicate entries or loss of connectivity.

If your charger does not appear, proceed to the troubleshooting steps below instead of trying to add it manually.

 Update Charger Settings (if needed)

After confirming your charger is listed, you can manage settings such as charging schedules, energy usage tracking, or user access directly in the VoltiE app.

If you notice any discrepancies in settings (e.g., schedules not working as expected), update them within the app to align with your preferences.

Troubleshooting Tips

Charger Not Visible in the VoltiE App?

Ensure you are using the same email address associated with your Enel X Way account.

Verify your internet connection and ensure your charger is powered on and connected to Wi-Fi.

Log out of the VoltiE app and log back in to refresh the connection.

If the issue persists, contact VoltiE support (see below) for assistance.

If error,  "Charging point is already added" please contact support for removal.

App or Charger Connectivity Issues?

Power cycle your charger by unplugging it or turning off the circuit breaker for 1 minute, then turning it back on.

Ensure your charger’s Wi-Fi connection is active. You may need to reconnect it to your home Wi-Fi network via the VoltiE app’s setup instructions.

Check for any firmware updates for your charger in the VoltiE app.

Error Messages or Unexpected Behavior?

Take note of any error messages displayed in the app.

If your Residential charger is not working at all—Removing it from wi-fi should make the charger default to Plug and Charge.   

Step 1: Power Cycle the Charger

1. Locate the circuit breaker connected to your Charger.
2. Switch the breaker OFF and wait for 10 seconds.
3. Switch the breaker ON.  You have 3 minutes to sign on.
4. Observe the charger’s indicator light. It should begin flashing blue.

Step 2: Connect to the Charger’s Wi-Fi

1. Open your device’s Settings.
2. Navigate to Wi-Fi settings.
3. Locate and select Juice-Net 76F (Note: The letters/numbers may differ slightly).
4. 1. Android Users: Stay on this page and tap "Connect Only This Time".
   2. iOS Users: Ensure your device remains connected to the charger’s Wi-Fi.

Step 3: Access the Setup Page

1. Open a web browser (Chrome, Safari, or Edge).
2. In the address bar, type setup.com and press Enter.

Step 4: Configure the Charger’s Wi-Fi Connection

1. Click Console on the left.  In the Console type set “wlan.ssid disable”  Then hit enter.  It will respond ‘set ok’ then you type “save” then enter  It will say ‘Success’ and then type “reboot” and enter. Do not type quotes.

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My Schedule a Charge is Not Working in the Juicebox App

1. 1. Most vehicles have the ability to schedule a charge from the vehicle.
   2. Remove the charger from the app and use the vehicle to schedule a charge.